Packaging Account/Project Manager

Full-time/Hybrid/Remote options

The Role:

A unique opportunity has arisen for an efficient Account/Project Manager to join the team. A background in packaging design and artwork is essential. You will be responsible for the administration and management of accounts/projects that fall under your remit. You will be commercially astute and able to hit deadlines whilst managing a number of projects making sure they are accurate, to the highest quality and to timescale. By liaising between the client and the company’s internal design, artwork, and production teams you will ensure projects are delivered smoothly.

The Company:

With over 30 years-experience of designing and producing brands that win at the retail shelf. Our clients trust us time and time again, over decades, to lead them through the changing dynamics of the shopper world and to design packaging that ensures their brands are picked first. We deliver our 360 design to artwork philosophy efficiently, faithfully and accurately, across the globe. We create and produce as one seamless, joined up team of experts, all under one roof.

Responsibilities will include but are not limited to:

  • Responsible for the administration and running of accounts and projects, and for maintaining client relationships as well as building and maintaining strong internal relationships across the company.
  • Manage projects (high-level of SKU’s) from initial brief and working closely with the internal Design, Retouching, Artwork and Quality Control teams to facilitate the production of packaging for our clients.
  • Analyse, understand, question and challenge client briefs.
  • Ensure the accuracy and precision of all work by continuously checking all details against the client brief, brand guidelines and/or style guides.
  • Liaise with the Studio Manager, Design and Artwork departments, giving adequate notice for jobs to be scheduled for production.
  • Effectively manage the timing and execution of the internal design and artwork process.
  • Have a good understanding of cutter guides for packaging and of print processes. Identify potential difficulties in the print process for each project early and discuss them with the artwork/production department and the printers.
  • Responsible for ensuring all projects are completed to the highest standard, to deadline and to complete client satisfaction. Managing conflicting deadlines to ensure changing priorities are recognised and planned for accordingly. Ensuring that your projects comply with all current client design and artwork guidelines.
  • Keep full track of all your live projects and be able to give a full account of the status of each project at any given time.
  • Ensuring client needs are being met and executed to the highest standards.
  • Communicate with clients professionally, building client relationships to inspire trust and confidence in the Company.
  • Promote effective communication through strong and lasting relationships internally, facilitating a meaningful interaction at peer level and between departments that ensures the efficient and smooth running of the business.
  • Provide advice and guidance on interpreting and communicating client briefs to team members and often your peers.
  • Ensure KPIs are met.
  • Ensure all projects are invoiced promptly and within company timelines.
  • A high level of emotional intelligence is required, along with cultural empathy that will ensure you relate and are credible to clients internationally.
  • Advise and assist other members of the Client Services department as required.
  • Due to the changing nature of the business we require you to be flexible. As a term of your employment you may be required to undertake such other duties as may reasonably be required of you.

Essential Requirements:

  • A minimum of 1 year of experience working at account management or coordinator level within client account services.
  • Knowledge of packaging design and artwork is essential.
  • Experience managing Global Retail clients is highly advantageous.
  • A thorough understanding of internal design agency procedures and standards, client expectations, and the demands for executing a high turnover of artworks for a major retailer (1000s of Sku’s per year).
  • FMCG packaging experience from conceptual design through all stages of the network process.
  • Have experience of dealing with clients with high expectations within a pressured environment delivering to tight deadlines.
  • Operate well in an extremely fast-moving environment.
  • Be highly precise with exceptional attention to detail.

Attributes

  • Conscientious, flexible reliable, good attendance and timekeeping standards
  • Excellent attention to detail and works with precision
  • Effective project manager, able to manage workload
  • Honest, trustworthy, and able to work unsupervised
  • Demonstrates initiative, is creative and contributes ideas
  • Pragmatic approach to problem solving without cutting corners
  • Friendly, approachable, respectful and a positive team player.
  • Flexible, adaptable, calm whilst working under pressure
  • Professional with excellent communication skills.
  • Proactive, takes ownership of daily tasks with a can-do attitude.
  • Must be able to work flexibly to meet the needs of the business.

Job Description – the job description is written at a specific time and is subject to change as the demands of the business and role develop. The role requires flexibility and adaptability and the employees of the company need to be aware that they may be asked to perform tasks and be given responsibilities not detailed on this job description.

Equal Opportunities – as a company, we adhere to and promote equal employment opportunity for all, regardless of any characteristic as protected by law.

Data Protection – any information we receive as part of an enquiry about opportunities with Tjarks and Tjarks Design Ltd including personal contact details, CV and email address will be kept and used for recruitment purposes for a period of at least one year. You can view the Privacy Notice at https://tjarksandtjarks.com/en/job-applicant-privacy-notice/. Please contact us on careers@tjarksandtjarks.com if you wish us to delete any information you have given us and, subject to our rights and obligations under the GDPR, your information will be deleted upon request.

Application – we welcome direct applications either in response to one of our advertised vacancies or on a speculative basis. Please email your CV and covering letter to careers@tjarksandtjarks.com. Due to the volume of applicants only successful applicants will be contacted.

No search firms/agencies please.